Refund policy
RETURN & REFUND POLICY
At Klippo Pet, your satisfaction is our priority! We want you and your furry companion to love every purchase. If you're not completely satisfied with your order, we're happy to accept eligible returns for a refund or store credit, subject to the following terms and conditions.
1. Return Eligibility & Item Condition
All returned items must be in new, unused, and resalable condition, with original tags attached, unless the item was received damaged or defective.
2. Refunds & Store Credit
• Refunds will be issued to the original form of payment, excluding original shipping charges.
• If an item arrives damaged or defective, Klippo Pet will provide a full refund, including applicable shipping charges.
• If the original payment method is unavailable, refunds will be issued through PayPal.
• Eligible returns may also be issued as store credit.
3. Non-Returnable Items
The following items are not eligible for return or refund:
• Clearance or final sale items.
• Items that have been worn, used, altered, or damaged by the customer.
* Klippo Pet reserves the right to decline returns that do not meet these requirements.
4. How to Request a Return
We accept returns within 30 days of the delivery date for online purchases.
To request a return authorization, please contact us:
Email: sales@klippopet.com
Phone: (310) 517-1714
Please provide your order or invoice number and a brief explanation of the reason for your return.
Important: All returns must be authorized before being shipped. Unauthorized returns may not be accepted.
Once we receive your returned merchandise, please allow up to 10 business days for your refund to be processed.
5. Return Shipping
• Damaged, defective, or incorrect items: Klippo Pet will provide a prepaid return shipping label at no additional cost.
• Other returns: Customers are responsible for return shipping costs, including returns due to sizing, personal preference, or change of mind.
Questions? We're Happy to Help!
If you have any questions about our return policy or need assistance with your order, please contact us at sales@klippopet.com or (310) 517-1714.
Thank you for shopping with Klippo Pet! We truly appreciate your support and look forward to keeping your furry friends happy, comfortable, and stylish!