:: Exchange & Return Policy

All returned merchandise must have a RMA number within 30 days of receipt for a full merchandise exchange or refund (minus shipping). Any sale orders will not be accepted for return or exchange.

No returns will be accepted without a RMA (Return Merchandise Authorization) number. Please call our Customer Service at 1(888)4-KLIPPO (455-4776) to obtain a RMA number.

Merchandise Conditions
All Item(s) must be unused, unwashed, and in the same condition as received, and must have all accessories attached.

Damaged During Shipping
If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.

Reshipping, Cancelled orders and Refused Orders
All refused/returned orders will result in a 15% restocking charge, plus shipping cost that were incurred (shipping charges are not refundable).

Return Procedures:

• Include the original Invoice or Packing slip.
• Include the RMA#, must be visible on the shipping box. Please do not write onto the merchandise packaging.
• Wrap item(s) securely in either our shipping container or one similar and tape closed.
• For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value.

Exchange Size(s):

• Follow the Return Procedures. (see above)
• Merchandise Conditions must be in the same condition as received.
• Shipping charges will be billed to you through paypal payment.
• Please email us the correct size or write the correct size onto the packaging slip.
• Once we receive the shipping payment, we will ship the new correct size to you.

Returns should be sent to:

KLIPPO PET INC.
1880 W. CARSON ST. SUITE F312
TORRANCE , CA 90501

Merchandise returns must be accompanied by a copy of the Invoice or packaging slip and RMA number and received by the warehouse within 30 days after you received the merchandise. Failure to do so, the return will not be processed.